Privacy Policy

1. What we collect

Account: name, display name, username, email, mobile number (verified by a one-time code), profile photos, interests you choose.

Buying: delivery address and PIN code, orders, bids, saved items, follows, messages with stores, reviews, returns and disputes.

Selling: store details, business name, PAN, GSTIN, business address, bank account for payouts, listings, shows and sales.

Payments are handled by Razorpay — we never see or store your full card number or UPI PIN.

Technical: device and browser information, pages and shows you view (to count views and improve recommendations), and security logs.

2. Why we use it

To run your account and sign-in; to process orders, payments, deliveries, refunds and payouts; to send order updates and the alerts you choose (in the app, by email and on WhatsApp); to keep the marketplace safe (fraud prevention, blocking, dispute decisions); to meet legal duties such as GST invoices, TCS/TDS and tax records; and to improve the service.

3. Who sees it

Sellers you buy from see your name, mobile number and delivery address so they can deliver. Buyers see a store’s public details. Other users see only your public profile (name, username, photos) and what you post publicly.

Service providers that process data for us: Supabase (database and sign-in), Razorpay (payments and payouts), Amazon Web Services (live video), MSG91 (WhatsApp and SMS messages), Resend (email), and our hosting provider. They may only use it to provide their service.

Government authorities when the law requires it. We do not sell your personal data.

4. How long we keep it

While your account is open. When you delete your account we remove your personal details; records of orders, invoices and payouts are kept without them for as long as tax law requires.

5. Your rights

You can see and correct your details in Settings, choose which notifications you get, and delete your account from Settings → Security. You can also ask us for a copy of your data, withdraw consent, or raise a grievance by writing to us.

6. Security

Data is encrypted in transit, access is limited to what each part of the service needs, and sensitive details (PAN, bank details, sign-in codes) are readable only by our servers.

7. Contact and grievances

Email support@metzee.com. We aim to reply within 7 days. If you’re not satisfied, you can complain to the Data Protection Board of India.