The impersonation is usually better than people expect. Here is what does not vary.
What Metzee never asks for
Your verification code. Ever, by anyone, for any reason.
A payment outside Metzee. Not by UPI to a person, not by bank transfer, not "to confirm your account".
Your card details over a message. Payment happens in the app, through the payment provider.
A fee to receive a refund or to release a payout. There is no such fee and never will be.
The three scams aimed at this product
The fake second chance. "The winner did not pay — send the money and it is yours." A real second chance appears inside Metzee on the order, showing the item and your own bid. What a genuine one looks like.
The discount on WhatsApp. A seller offering a better price off-platform. Why that is a worse deal than it looks, for them as much as for you.
The fake support account. Somebody messaging after you post a complaint publicly. We do not open a conversation about your order in a channel you did not use.
Checking you are in the right place
Look at the address. Anything that is not our domain is not us, however right the logo looks.
If you have already paid one
Tell us anyway, so they can be stopped. We cannot recover money that never came through us, and we would still rather know.
Questions people ask
Is there a Metzee app in an app store?
No. There is no app yet — anything claiming to be one is not ours.
Will Metzee ever call me?
Not to ask for a code or a payment.
How do I report an impersonation?
Here, with a screenshot if you have one.
What if somebody has cloned a seller's store?
Report it. That is theirs to lose and ours to stop.
More: account security.