etzee

The parcel is part of it

Handmade things are not uniform, and a delivery system that assumes they are will break them.

The Metzee team13 Oct 20262 min read

A warehouse ships identical objects. It knows the weight, the box and the route before the order exists, because every one of them is the same.

A maker ships a bowl, then a scarf, then a framed piece of glass. Same shop, same week, three completely different problems. Any system that makes them pick one delivery setting and apply it to everything is going to be wrong about two thirds of their work.

So the choice is per item

Each listing carries its own answer, drawn from what the store actually offers:

  • Ships across India — courier anywhere they deliver
  • Local only — their own delivery, in their own area
  • Pickup only — collect it from them
  • Local or pickup — either
  • Or their own combination of areas and methods

The glass does not have to travel because the scarf does.

Four ways a thing gets to you

Their own delivery, which for a local seller is often the same afternoon and is frequently the seller on a scooter. A courier — Delhivery, India Post, whoever they use. Pickup, from a point they have set. Or you arrange it and send your own driver, which is what people do for furniture and for anything that should not be posted.

Pickup is agreed before you bid, not after

This is the part worth reading properly.

If an item is collect-only, you agree to that before you bid, not at checkout. The terms are shown to you: where, and how long you have.

By default you have 72 hours from the moment it is ready. A seller can set that shorter or longer — six hours at the least, two weeks at the most — because fresh flowers and a stoneware plate are not the same promise.

If you never come, the store keeps 7% and the rest is refunded. A seller can set that as high as 20% and no higher. For something that spoils waiting — food, flowers, anything with a life — it is a flat 20%.

None of that is a penalty for changing your mind. It is a maker who stopped work, wrapped a thing, and kept it on a shelf for three days.

Why we tell you the number

Because a fee you discover afterwards is a fee you were not told about. Every one of these is on the screen before you commit, in your own language, and the money is held until the thing arrives anyway.

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