etzee

Selling as a collective or a self-help group

One store, several people, one bank account. How the roles map onto a group, and who has to hold the money.

The Metzee team20 Oct 20263 min read

A store here belongs to one account with one bank account behind it, and several people can work in it. For a collective, a self-help group or a family workshop, that shape is the thing to design around, and it maps better than it first appears.

The one rule that cannot be worked around

Only the owner can withdraw money or change the bank account. Not a role, not a permission, not something that can be granted to a trusted member — it is held at the account that owns the store.

So the first decision a group makes is not about software. It is: whose name is the store and the account in, and what has the group agreed about that? Write it down between yourselves. Everything else is adjustable later; this is the one that matters.

What everybody else can do

There are nine roles, and the useful thing is that they divide the work without dividing the money:

Manager — runs the store day to day, everything except money and ownership. Live host — goes live for the store and runs the auctions, from their own phone. Show producer — lines up items and runs the show from a second phone while somebody else talks. Moderator — keeps live chat friendly. Catalog — adds items, photographs, stories and videos. Packer — packs and ships orders. Customer care — answers buyers and handles returns and disputes. Finance — See earnings and payouts, and cannot withdraw. Analyst — read-only reports.

That Finance role is the one that makes group bookkeeping work: somebody who is not the owner can see every earning, fee, payout and invoice, and check the books, without being able to move a rupee.

Two permissions can only ever be given by the owner: managing the team, and seeing the money. Nobody can quietly widen their own access.

How this fits a group that shares the work

The person who speaks well hosts. They do not need to be the person who keeps the records. The person who keeps the records takes Finance. They do not need to be the owner. Whoever packs takes Packer and sees orders and addresses without seeing earnings. Several people can add items, which matters when the making is spread across households.

A member appears to buyers as themselves alongside the store, so a host who is not the owner is not pretending to be them.

What to agree before you start

Whose name. As above, and in writing. How the money is divided, and when. The payout arrives in one account; the division after that is the group's own arrangement and nothing here does it for you. Who answers buyers, because a slow reply costs the whole group. Who is responsible for a parcel going out on time. Shared responsibility for dispatch is how dispatch gets missed.

What it cannot do

It cannot split a payout between several bank accounts. It cannot make two people jointly the owner. It cannot settle a disagreement inside the group about the money — which is why the agreement comes first, and why the Finance role exists so the books are open to somebody else.

Questions people ask

Can the group change who the owner is later?

That is a support question rather than a setting, and it is far easier to decide correctly at the start.

Can a member host a show without seeing earnings?

Yes. That is exactly what the Live host role is.

Does each member need their own account?

Yes, and that is a feature: the activity log then shows who did what.

More: can two people share a store, the roles in a store team, inviting someone to help, setting up payouts.

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