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29 posts tagged buyer protection

Open the order, say what went wrong, choose a refund or a replacement. The store has 48 hours; then we step in.

What to do, in order, and what happens to your money at each step.

The honest version: what protects you, what checks happen, and the things we cannot do anything about.

Seven days from delivery to report a problem, whatever the store's own policy says — and the money is held until it is settled.

Paying a stranger on the internet for something handmade is an act of trust. The least we can do is not make it a leap of faith.

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