Read our blog
What we are building, and what we are learning
Notes from the people making Metzee, and from the sellers on it.
Follow along without visiting: subscribe by RSS · guides by category
31 posts tagged payments
Money left my account but there is no order
Usually a payment that has not finished rather than money gone. The order to check, and when to raise it.
Is it safe to pay on Metzee?
The card never reaches the seller, and the money is held until the item does. What that covers.
Can I pay for someone else’s win?
Not through their account, and that matters more than it sounds. What you can do instead.
What is a chargeback?
Asking your bank to reverse a payment. Why it is the wrong first move here, and what it costs everyone.
What is an unpaid win?
An auction you won and did not pay for in time. The window, the grace for a win you never saw, and what it costs.
Can I pay from outside India?
Everything is in rupees. The card may work; the delivery is the real question.
My payment says pending
What pending actually means, how long to wait, and the one thing not to do.
My UPI payment timed out
Where the money is, how long before it comes back, and whether to try again.
My UPI app did not open
The hand-off failed rather than the payment. Two reliable ways round it.
Can I pay in cash?
On some buy-now listings, yes. Never on an auction win — and the reason is worth knowing.
How do I know the total before I bid?
Check delivery to your PIN code first. Then the only thing left to change is your own bid.
How to pay for something you won, step by step
The pay sheet, the UPI hand-off and the return, and what a successful payment looks like.
A buyer has not paid me
It resolves itself, on a clock, without you doing anything. What not to do meanwhile.
Do I pay delivery on every item I win?
Usually not, within one store — but it is the seller's setting rather than a rule. How to know before you bid.
I think I was charged twice
Usually a hold rather than a charge. How to tell the difference before you chase anyone.
My card was declined
Nearly always your bank rather than the card. The retry that works, and the faster route mid-show.
Is EMI available?
No. What comes closest, and why instalments sit awkwardly with an auction.
Can I pay by card?
Yes — and what happens to the card number, which is the part worth knowing.
Can I pay later?
No. What to do instead if you genuinely cannot pay now.
I missed the time to pay
Where the item went, whether you can still have it, and what it costs you.
Why is there a timer to pay?
Thirty minutes, and the reason is the person on the other end of it.
Bank and UPI limits that stop a payment
The commonest reason a payment fails, and the one nobody thinks of first.
UPI, and why it suits a live auction
Instant, familiar, and already on the phone you are bidding from. The hand-off is the only part that surprises people.
Where your money sits between paying and delivery
The flow, in order, named precisely — written for the sceptic rather than the reassured.
There is a show on right now.
Nothing to install — it runs in this browser.