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29 posts tagged buyer protection
How to message a seller about an order
From the order itself. What to write so it gets fixed in one message.
How long a dispute takes
Answered within 48 hours. What happens in that time, and what makes it longer.
It arrived broken
Photograph the box before you unpack any further. Then raise it from the order.
Is it safe to pay on Metzee?
The card never reaches the seller, and the money is held until the item does. What that covers.
What does Metzee actually do about fakes?
Not authentication. What it does instead, said plainly enough that you can judge it.
What if the seller lied about the item?
It is decided on the description, which is why this is one of the more winnable cases.
Can I have longer to decide about a return?
There is no extend button. But the window may already be longer than you think, and a store can agree.
The courier damaged my parcel
You raise it with the store, not the courier. Why that is the right answer and not a brush-off.
The seller cancelled my order
Your money comes back to the card you paid with. What it costs you, and what it costs them.
What is a chargeback?
Asking your bank to reverse a payment. Why it is the wrong first move here, and what it costs everyone.
Does Metzee check every item before it sells?
No, and no marketplace does. What is actually checked, and what replaces inspection.
The dispute was decided against me
What it means, what it does not, and whether there is anywhere else to go.
The seller is not replying
How long is reasonable, what to try, and the point at which you stop waiting.
I was sent the wrong item
The clearest case there is. The steps, and who pays to put it right.
Something is missing from what I bought
A seller-fault return whatever the policy. What "complete" should have meant, and the steps.
Can I check the item before paying at pickup?
No — it is already paid when you arrive. What you can do instead is better than it sounds.
How to raise a problem, step by step
Which screen, what to attach, and the order to do things in — because two steps before it usually solve it.
Is my delivery insured?
There is no separate insurance policy. What covers you instead, and why it is better than it sounds.
Tracking says delivered but nothing came
Six things to do, in order, before you raise it — and then raise it.
How to respond to a dispute, step by step
Where to respond, what evidence actually counts, what to propose, and the clock you are working against.
A buyer has raised a dispute against you
What to do in the first hour, what evidence counts, and what the hold on your payout means.
Why you should not take a deal off Metzee
Somebody offers you a discount on WhatsApp. Here is exactly what you give up — and what the seller gives up too.
How sellers are checked before they can sell
Identity, and a payout account in that same name. What that proves, and what it does not.
Returns on Metzee
Five faults are covered for seven days from delivery and no store can shorten that. Changing your mind is a separate question.
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