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39 posts tagged returns
How long a dispute takes
Answered within 48 hours. What happens in that time, and what makes it longer.
It arrived broken
Photograph the box before you unpack any further. Then raise it from the order.
Can I exchange instead of returning?
There is no exchange button. What people actually mean by this, and the two ways to get it.
What if my return goes missing on the way back?
Proof of posting is the whole thing. What to keep, and what happens if you have it.
What if the seller lied about the item?
It is decided on the description, which is why this is one of the more winnable cases.
Do I need the original box to return something?
Usually yes, and it is the store's condition rather than a Metzee rule. Except when the item was faulty.
Can I have longer to decide about a return?
There is no extend button. But the window may already be longer than you think, and a store can agree.
Do I get the fee back if I refund the buyer?
On a full refund, yes — the order stops being a sale. On a partial, no, and that is the right answer.
I was sent the wrong item
The clearest case there is. The steps, and who pays to put it right.
Something is missing from what I bought
A seller-fault return whatever the policy. What "complete" should have meant, and the steps.
The colour is different to the show
Screens genuinely lie about colour. Where the line is between that and a misdescription.
It is much smaller than I expected
Where that sits between disappointing and misdescribed — and the question that decides it.
Can I return something just because I changed my mind?
It depends on the store, and four things can block it regardless. What a seller may still agree to.
Can I get credit instead of a refund?
No — credits are not a refund route. What they actually are, and the limits worth knowing.
My card is closed — where does the refund go?
It still goes to the card. What the bank does with it, and when to get involved.
How long does a refund take?
Two legs, and only one of them is ours. Honest timings for each.
How to return something, step by step
Requesting, packing, sending, and the refund — with the one step people skip that causes the argument.
How to raise a problem, step by step
Which screen, what to attach, and the order to do things in — because two steps before it usually solve it.
A buyer is asking for a refund
How to decide in two minutes, and what your policy actually binds you to.
Who pays to send something back?
It depends entirely on why it is going back, and the rule is short.
Can I get a partial refund?
Yes, and it is often the best outcome for both sides. When to ask for one instead of returning it.
My refund has not arrived
Where it actually is, which part is Metzee and which part is your bank, and when chasing helps.
How to refund a buyer, step by step
Full or partial, what actually moves the money, and what the sheet tells you for each way the buyer paid.
How to cancel an order, step by step
When you still can, which reason to choose, and the one choice that decides whether it counts against your store.
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