What we are building, and what we are learning

Using someone else’s brand, photos or words

What a seller may use, what they may not, and how a rights holder gets something taken down.

Why certain items are banned

The reasoning behind each class of ban, because a list without reasons is a list people argue with.

How moderation actually works here

An automatic filter, a human behind it, and an honest account of what the filter gets wrong.

What happens after you report someone

A person reads it, decides, and tells you the outcome. Here is the sequence.

How to tell a good seller from a risky one

The signals that mean something, and the ones that do not. Follower count is not on the first list.

Metzee’s position on counterfeits

Banned, reportable, and acted on — and an honest account of what a marketplace can and cannot catch.

What Metzee will not do for you

An unusual page and a useful one: the limits, stated plainly, so you know where your own judgement has to start.

selling

Why naming the flaw raises the price

Bidders discount for uncertainty. Telling them exactly what is wrong removes the discount.

selling

What documents does Metzee need from a seller?

Proof of who you are, and a bank account in that same name. That is the list.

account

Why does Metzee ask for my phone number?

Because a bid is a promise to pay, and an untraceable promise is worth nothing to the seller who stopped to sell you the thing.

What you are not allowed to sell

The banned list with the reasoning, and the grey areas that get people suspended by accident.

Why you should not take a deal off Metzee

Somebody offers you a discount on WhatsApp. Here is exactly what you give up — and what the seller gives up too.

How to report a seller or a listing

Where the button is, what to include, and what happens afterwards.

How sellers are checked before they can sell

Identity, and a payout account in that same name. What that proves, and what it does not.

Is Metzee safe to buy from?

The honest version: what protects you, what checks happen, and the things we cannot do anything about.

buyer protection

How buyer protection works

Seven days from delivery to report a problem, whatever the store's own policy says — and the money is held until it is settled.

buyer protection

Why we hold the money

Paying a stranger on the internet for something handmade is an act of trust. The least we can do is not make it a leap of faith.