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What we are building, and what we are learning
Notes from the people making Metzee, and from the sellers on it.
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Can I use the manufacturer’s photo?
As one of six on a sealed new item. Never as the only one, and never on anything used.
How many photos should a listing have?
Up to six. Use all six, and here is what each one is for.
Can I use Metzee from outside India?
Four different answers: watching, bidding, paying and delivery. The last one is the one that stops people.
In Urdu something is on the wrong side
A known class of bug with a known cause. What it looks like, and why reporting it is the only fix.
One screen is still in English
Three different reasons, and only one of them is a bug. How to tell, and how to report it.
The text is too small to read
Your phone's text size works. Zoom works too. What to do about anything that does not scale.
Does Metzee have a dark mode?
Metzee is dark. There is no light mode and no setting — and that is deliberate.
The app is using a lot of storage
It is browser cache, and clearing it is safe — with one thing to know first.
The app is draining my battery
It is live video doing it, not Metzee. What actually costs power, and what helps.
The app says I must update
There is no app to update yet. What that message means, and the browser equivalent.
I was signed out for no reason
Usually a session ending or a second device. How to get back in, and when it means something.
My OTP is not arriving
The code comes on WhatsApp. SMS is not switched on yet, so there is no point checking your messages.
How do I escalate a complaint?
Four steps, in order, and the two that people skip. Including where the statutory route sits.
The dispute was decided against me
What it means, what it does not, and whether there is anywhere else to go.
Can a review be removed?
On narrow grounds only. What they are, and what a seller should do instead.
Can I leave a review?
Once an order is delivered. What it affects, and what cannot go in one.
The seller is not replying
How long is reasonable, what to try, and the point at which you stop waiting.
I was sent the wrong item
The clearest case there is. The steps, and who pays to put it right.
Something is missing from what I bought
A seller-fault return whatever the policy. What "complete" should have meant, and the steps.
The colour is different to the show
Screens genuinely lie about colour. Where the line is between that and a misdescription.
It is much smaller than I expected
Where that sits between disappointing and misdescribed — and the question that decides it.
Can I return something just because I changed my mind?
It depends on the store, and four things can block it regardless. What a seller may still agree to.
I went to collect and it was not ready
Report it the same day. The clock stops, and that is the point.
I missed the collect-by time
What happens, what it costs, and whether it can still be extended.
There is a show on right now.
Nothing to install — it runs in this browser.