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Notes from the people making Metzee, and from the sellers on it.
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441 posts tagged selling
Can I buy and sell with one account?
Yes, and you should. There is exactly one restriction, and it is not about the account.
What happens to an item nobody bids on
Nothing bad. What the seller can do next, and what it tells both sides.
How to bring an existing shop onto Metzee, step by step
For a seller who already has stock, photos and customers somewhere else. A fortnight, in order, without closing anything.
How to respond to a dispute, step by step
Where to respond, what evidence actually counts, what to propose, and the clock you are working against.
How to find your store’s numbers, step by step
Four screens, and the five figures out of hundreds that should actually change what you do next week.
How to write a condition description, step by step
The five words the app gives you, what each one commits you to, and a template that prevents the dispute.
How to photograph an item, step by step
A phone, a window and a sheet of paper. The shot list, the six slots, and the one photo that decides whether anyone opens your listing.
How to pack an order, step by step
The slip, the parcel, the weight that decides what you are charged, and bundling several wins into one box.
How to edit or relist an item, step by step
What locks and when, the difference between relisting and duplicating, and what to change on something that did not sell.
How to set a reserve price, step by step
Where the field is, what buyers are and are not told, and why a reserve on everything costs you more than it protects.
How to boost a show, step by step
Seven promotions, what each one buys, how you pay, and the three numbers that say whether it worked.
How to run an offer, step by step
Discount codes and flash deals — how to set each one, and how to see afterwards what it actually cost you.
How to cap how much you sell in a day, step by step
For makers and perishables: a cap that never turns a buyer away, it just tells them honestly when you will start.
How to set your dispatch deadline, step by step
Two choices, what each promises a buyer, and why this is a decision to make before a show rather than after.
How to refund a buyer, step by step
Full or partial, what actually moves the money, and what the sheet tells you for each way the buyer paid.
How to cancel an order, step by step
When you still can, which reason to choose, and the one choice that decides whether it counts against your store.
How to read your payout statement, step by step
Line by line: where the earnings come from, what came off, and why the money is not all available yet.
How to set your return policy, step by step
Three choices, what each commits you to, and the two rules no setting can switch off.
How to add someone to your store, step by step
The nine ready-made roles, the four things only you can ever do, and how to give temporary help an end date.
How to import a lot of listings, step by step
The file, the column names it recognises, and how to read the preview before anything is created.
How to offer pickup, step by step
Adding a collection point, setting the days and hours, and the two terms that decide what happens when nobody turns up.
How to end a show properly, step by step
The last two minutes are worth more than the first. What to say, which button, and the work that starts the moment you stop.
How to put an item up during a show, step by step
Queueing it, starting it, what the ten-second rule does to your clock, and closing it cleanly.
How to go live, step by step
The checks before you start, what the control room shows you, and the first two minutes — which decide the rest.
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