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What we are building, and what we are learning
Notes from the people making Metzee, and from the sellers on it.
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How to delete your account, step by step
What you are asked, what happens to orders still open, and the window in which you can change your mind.
How to change which notifications you get, step by step
Per-type settings, the sounds, quiet hours — and the group you cannot switch off, which is the right design.
How to download an invoice, step by step
Two taps from the order, and what to do if a detail on it is wrong.
How to change your language, step by step
Where the setting is, the twelve languages, and the one part of Metzee that stays in English.
How to change your delivery address, step by step
There is no screen for this. The two things that do work, and the window for both.
How to follow a seller, step by step
One tap — and then the part that actually matters, which is making sure you get told.
How to collect an order, step by step
From ready for collection to walking away with it — including the one thing to do before you leave.
How to return something, step by step
Requesting, packing, sending, and the refund — with the one step people skip that causes the argument.
How to raise a problem, step by step
Which screen, what to attach, and the order to do things in — because two steps before it usually solve it.
How to find and track an order, step by step
Where orders live, what each of the four steps means, and when a status not moving is normal.
How to pay for something you won, step by step
The pay sheet, the UPI hand-off and the return, and what a successful payment looks like.
How to place a bid, step by step
The slide control, the practice run, and what the screen shows when you are winning versus outbid.
How to join a live show, step by step
From the browse screen to in the room, what each part of the screen is, and what to do if the video will not start.
Do I need a licence to sell what I sell?
What Metzee requires is a short, knowable list. What your category requires is a question to check.
Can I sell gold or precious metal?
Yes. Hallmarking is law rather than a Metzee rule, and the delivery risk is yours to manage.
Can I sell food on Metzee?
Yes, with an FSSAI licence — and the delivery reality decides more than the licence does.
Can I sell second-hand items?
Yes, and it is a large part of what sells here. One obligation comes with it.
Do I need insurance to sell?
Metzee does not require any. Whether your situation does is a question for someone qualified.
Can I block a buyer?
Yes, per store. What it stops, what it does not, and when reporting is the better tool.
A buyer is asking for a refund
How to decide in two minutes, and what your policy actually binds you to.
A buyer has not paid me
It resolves itself, on a clock, without you doing anything. What not to do meanwhile.
Can I cancel a scheduled show?
Yes, and it is the most expensive easy thing you can do. What it costs with the people who set a reminder.
How long should a show be?
About an hour. And the real answer is that it is a question about stock, not about time.
How many items should a show have?
Twenty-five to forty for an hour. The reasoning is pacing, not stock.
There is a show on right now.
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