Read our blog
What we are building, and what we are learning
Notes from the people making Metzee, and from the sellers on it.
Follow along without visiting: subscribe by RSS · guides by category
Can I sell without doing a live show?
Yes. Buy-now listings run on their own — and here is exactly what you give up.
Do I have to show my face on camera?
No. What you do have to show, and how sellers who prefer not to run shows that work.
Changing your payout bank account
Quick to do. The timing is what causes trouble, not the form.
There is a deduction I do not recognise
The six usual suspects, in the order they confuse people, and how to trace one.
Where do I see what I actually earned?
One screen, three numbers worth reading, and how to get the figure for a particular month.
Why is my payout taking so long?
Three different waits get confused for one. Which one you are in, and the two that are genuinely fixable.
I am not getting emails from Metzee
Because email is not switched on yet. What carries the important things instead.
Can I buy and sell with one account?
Yes, and you should. There is exactly one restriction, and it is not about the account.
Why was my account suspended?
The reasons in plain words, where the actual reason is written down, and how to appeal.
Changing your display name
Where the setting is, who sees the change — and the two places your old name stays.
Can I have two accounts?
You do not need one. One account buys and sells, and the reason to avoid a second is specific.
Is my delivery insured?
There is no separate insurance policy. What covers you instead, and why it is better than it sounds.
Can someone else collect it for me?
Usually yes — the code is what matters, not the face. Tell the seller first.
What if I am a little late collecting?
Message the store. What the terms allow, what they do not, and the one case where the clock stops.
Can I collect instead of having it posted?
Only where the seller offers it — and you agree to the terms before you bid, not after you win.
Who pays to send something back?
It depends entirely on why it is going back, and the rule is short.
I entered the wrong address
What to do in the first hour, what to do after dispatch, and which mistakes still deliver.
Can I change my delivery address?
Not from the app. Two things that do work, and the window for both is before dispatch.
Tracking says delivered but nothing came
Six things to do, in order, before you raise it — and then raise it.
My order has no tracking number
Three cases where that is completely normal, and one where you should ask.
When will my order be sent?
The seller sets a deadline and the clock starts when you pay, not when they see it.
Do I pay delivery on every item I win?
Usually not, within one store — but it is the seller's setting rather than a rule. How to know before you bid.
Can I get a partial refund?
Yes, and it is often the best outcome for both sides. When to ask for one instead of returning it.
My refund has not arrived
Where it actually is, which part is Metzee and which part is your bank, and when chasing helps.
There is a show on right now.
Nothing to install — it runs in this browser.