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What we are building, and what we are learning
Notes from the people making Metzee, and from the sellers on it.
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How to run an offer, step by step
Discount codes and flash deals — how to set each one, and how to see afterwards what it actually cost you.
How to cap how much you sell in a day, step by step
For makers and perishables: a cap that never turns a buyer away, it just tells them honestly when you will start.
How to set your dispatch deadline, step by step
Two choices, what each promises a buyer, and why this is a decision to make before a show rather than after.
How to refund a buyer, step by step
Full or partial, what actually moves the money, and what the sheet tells you for each way the buyer paid.
How to cancel an order, step by step
When you still can, which reason to choose, and the one choice that decides whether it counts against your store.
How to read your payout statement, step by step
Line by line: where the earnings come from, what came off, and why the money is not all available yet.
How to set your return policy, step by step
Three choices, what each commits you to, and the two rules no setting can switch off.
How to add someone to your store, step by step
The nine ready-made roles, the four things only you can ever do, and how to give temporary help an end date.
How to import a lot of listings, step by step
The file, the column names it recognises, and how to read the preview before anything is created.
How to offer pickup, step by step
Adding a collection point, setting the days and hours, and the two terms that decide what happens when nobody turns up.
How to end a show properly, step by step
The last two minutes are worth more than the first. What to say, which button, and the work that starts the moment you stop.
How to put an item up during a show, step by step
Queueing it, starting it, what the ten-second rule does to your clock, and closing it cleanly.
How to go live, step by step
The checks before you start, what the control room shows you, and the first two minutes — which decide the rest.
How to schedule a show, step by step
Every field on the scheduling screen, what each one changes for buyers, and the three that are easy to get wrong.
How to get verified, step by step
Two different things are called verification: the documents Metzee asks for, and the Verified tier. Here is each one.
How to change your payout account, step by step
What is re-checked, and how not to have a payout fail while you do it.
How to mark an order sent, step by step
Add the tracking, mark it shipped, and know exactly what the buyer is told.
How to set delivery prices, step by step
Four rules, and the one most sellers should pick first. Then check what a buyer is actually charged.
How to set up delivery zones, step by step
A zone is an area you deliver to and how. Build one, then test it against a real PIN code.
How to create a listing, step by step
Where the button is, which fields are required, and the one choice that cannot be undone later.
How to open a store, step by step
Six screens, about five minutes, and it saves as you go — so you can stop and come back.
Collecting furniture and homeware
Start with small objects you can carry home. Furniture is the expensive way to learn.
Building a wardrobe from second-hand womenswear
Keep your own measurements, and always ask what seam allowance is left.
Building a wardrobe from second-hand menswear
Measure one shirt you love. Everything after that is arithmetic.
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