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62 posts tagged troubleshooting
I was signed out for no reason
Usually a session ending or a second device. How to get back in, and when it means something.
My OTP is not arriving
The code comes on WhatsApp. SMS is not switched on yet, so there is no point checking your messages.
The seller is not replying
How long is reasonable, what to try, and the point at which you stop waiting.
I went to collect and it was not ready
Report it the same day. The clock stops, and that is the point.
It is past the estimated delivery date
What the estimate is and is not, and the point at which to raise it.
Nobody was home for the delivery
What usually happens next, and the window before the parcel goes back.
The courier says my address is wrong
Call the courier first — at this point they are the only ones who can act.
My card is closed — where does the refund go?
It still goes to the card. What the bank does with it, and when to get involved.
My payment says pending
What pending actually means, how long to wait, and the one thing not to do.
My UPI payment timed out
Where the money is, how long before it comes back, and whether to try again.
My UPI app did not open
The hand-off failed rather than the payment. Two reliable ways round it.
My chat messages are not sending
Seven reasons, each with its own message on screen. Read the error — it tells you which.
The seller is answering things before I see them
Normal. Why the delay exists, why it does not affect the bidding, and how to reduce it.
The video is green, black or upside down
Almost always your device rather than the stream. Three fixes, in order.
The show was supposed to start and has not
Sellers run late. How to tell late from cancelled, and what to do with the ten minutes.
There is a deduction I do not recognise
The six usual suspects, in the order they confuse people, and how to trace one.
Why is my payout taking so long?
Three different waits get confused for one. Which one you are in, and the two that are genuinely fixable.
I am not getting emails from Metzee
Because email is not switched on yet. What carries the important things instead.
Why was my account suspended?
The reasons in plain words, where the actual reason is written down, and how to appeal.
I entered the wrong address
What to do in the first hour, what to do after dispatch, and which mistakes still deliver.
Tracking says delivered but nothing came
Six things to do, in order, before you raise it — and then raise it.
My order has no tracking number
Three cases where that is completely normal, and one where you should ask.
My refund has not arrived
Where it actually is, which part is Metzee and which part is your bank, and when chasing helps.
I think I was charged twice
Usually a hold rather than a charge. How to tell the difference before you chase anyone.
There is a show on right now.
Nothing to install — it runs in this browser.